Withdrawal & Returns

Right of withdrawal

Consumers in the European Union have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party indicated by you, take physical possession of the goods.

To exercise this right you must inform us of your decision by an unequivocal statement sent to concierge@richpeopleshirt.com. To meet the deadline it is sufficient to send your communication before the withdrawal period expires.

Effects of withdrawal

If you withdraw, we reimburse all payments received from you, including standard delivery costs, without undue delay and no later than fourteen days from the day we are informed of your decision. We use the same means of payment you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back.

You must send the goods back without undue delay and no later than fourteen days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Returns address

Returns are accepted only after written confirmation. Write to concierge@richpeopleshirt.com and we will provide the return address.

Statutory warranty

The statutory warranty rights for defective goods under EU consumer law apply in full and are not limited by these terms.